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Parcelforce Courier Delivery

Minimum order for courier delivery 

The minimum order value for courier delivery is £75.  If the items in your basket at the checkout are below that amount, the courier delivery option will not display at the checkout. As soon as the value of the items in your basket go over £75 the courier delivery option will display and you will be able to book courier delivery.  

How is my order kept cold?

We use Parcelforce 24 hour delivery service. Your order will be packed in an insulated box with ice, which will keep the meat refrigerated until it is delivered. Your order will be shipped from the farm by us and should be delivered by Parcelforce on the day after we ship it between 9 am and 5 pm. Please ensure you unpack and refrigerate or freeze your meat order as soon as it is delivered.  

How is my order shipped?

We ship parcels by Parcelforce 24 hour courier delivery service.  Parcelforce do not deliver on Saturday or Sunday so we do not ship on Fridays. 

How long will it take for my order for delivery to arrive?

We butcher each order individually. Our butchers work 9 am to 5 pm Monday to Friday. Each order is butchered on the next working morning after the order is placed, packed in the afternoon and shipped on the next working day.  Once shipped from our farm Parcelforce take 24 hours to deliver to you. This means that: 

  • Orders for courier delivery placed on Friday, Saturday and Sunday will be butchered on¬†Monday,¬†shipped on¬†Tuesday and delivered on¬†Wednesday.¬†
  • Orders for courier delivery placed on Monday will be butchered on Tuesday, shipped on Wednesday and delivered on Thursday.
  • Northern Ireland orders for courier delivery placed on Tuesday will be butchered on Wednesday, shipped on Thursday and delivered on Friday.¬†
  • Northern Ireland orders for courier delivery placed on Wednesday and¬† Thursday will be butchered on¬†Monday,¬† shipped on Tuesday and delivered on Wednesday.¬†¬†

Delivery address information 

We cannot book a courier delivery service for customers without a complete delivery address - recipients's name, house number, road, UK postcode town, & parcel recipients email address. We also need any additional information that the courier will need to make the delivery (e.g. keypad code to get in the gate/building, information about the address if it is hard to find e.g. 'up the lane on left hand side marked by the red sign'  and a working phone number for the RECIPIENT of the parcel (i.e. at the SHIPPING ADDRESS) (mobile preferred). This is essential as the courier will ring the mobile number of the recipient of the parcel if they can't find the address, or can't get in to the building e.g. if a gate keypad code is required or if they get to the delivery address but can't get an answer at the door. 

Bank Holidays

Parcelforce do not deliver on Bank Holidays or Public Holidays.

Email confirmation of shipping date

After you place an order we will send you a confirmation of order email showing the goods you have ordered. 

Changing your delivery date or delivery address

You can change your delivery address or shipping date by emailing us or phoning us up to a deadline of 5 pm on the DAY BEFORE your scheduled shipping date.  Please note no changes to delivery address or delivery date can be made on the date of shipping - the parcels are collected from our farm early in the morning and  the delivery address or delivery date cannot be changed once they are scanned by the Parcelforce driver and taken away from the farm by Parcelforce. 

Tracking your parcel

From the morning of the delivery date you can track the progress of your parcel on the Parcelforce website or you can download the Parcelforce tracking app which allows you to see where your parcel is and how far away the driver is. 

Parcelforce signed for service 

Unlike other couriers the standard Parcelforce delivery service we use is a SIGNED FOR SERVICE - this means that the Parcelforce driver is not allowed to leave your parcel at your door or at a gate - the driver must get a signature to leave a delivery so please ensure someone is at the delivery address to accept your order OR IT WILL NOT BE DELIVERED and Parcelforce will take it back to their depot and reattempt a second delivery on the next working day. If they cannot deliver on a Friday, they will attempt delivery on the next working day which is Monday, which will not be safe any items of perishable meat in your box which have a short shelf life. Parcelforce delivers anytime between 9 am and 5 pm.  Please note that under the Consumer Rights Act 2015 the risk of loss passes to the customer as soon as the first delivery is attempted. This means than the retailer (through the courier) is responsible for bringing the goods to the delivery address but that the customer is responsible for being at the delivery address on the delivery date to enable the delivery to be made. 

Parcelforce NO SIGNATURE REQUIRED service. 

If you prefer we can send your parcel on a NO SIGNATURE REQUIRED service. This means that the Parcelforce driver will leave your order in a safe place at the delivery address e.g. porch. Orders shipped on a NO SIGNATURE REQUIRED service will be sent at the customer's own risk - neither Pheasants Hill Farm Ltd or Parcelforce will accept liability if the parcel is then damaged or stolen while waiting for the customer at the delivery address  If you would like your order to be shipped on a NO SIGNATURE REQUIRED contract please put a note in the MESSAGE TO VENDOR box at the checkout e.g. PLEASE SEND BY NO SIGNATURE REQUIRED SERVICE. 

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