Courier Delivery

Minimum order for courier delivery 

The minimum order value for courier delivery is £75.  If the items in your basket at the checkout are below that amount, the courier delivery option will not display at the checkout. As soon as the value of the items in your basket go over £75 the courier delivery option will display and you will be able to book courier delivery.  

Parcel Box Options

On the cart (basket) page of the checkout, you can opt to upgrade to ship your order in a polystyrene shipping box with wool liners and ice. This box is essential if your order contains quick frozen/frozen meat. We have tested this box and it will keep meat 100% frozen for at least 55 hours. This is very helpful when the courier delivers your order on the 2nd day after shipment (which happens to about 5% of orders). If you ship your orders in a polystyrene box you can relax - the meat will stay frozen even if the box is in transit for an extra day. 

If you do not opt to upgrade to the polystyrene shipping box we will ship your order in our standard parcel box which is a biodegradable corrugated cardboard box lined with plastic then lined with wool insulated sheets and packed with ice.

Please note we will not refund or send replacements for any frozen meat which has thawed during transit if the customer has not opted to buy the upgrade to a Polystyrene frozen meat box. 

All parcels to the Republic of Ireland are automatically shipped in a polystyrene box. The £4.95 supplementary charge for this service is included in the ROI delivery charge which you pay when you checkout. 

Please unpack your order immediately it is delivered and store the items in your fridge or freezer as appropriate.

Bank Holidays

Parcelforce do not deliver on Bank Holidays or Public Holidays.

Changing your delivery date or delivery address

You can change your delivery address or shipping date by emailing us or phoning us up to a deadline of 5 pm on the DAY BEFORE your scheduled shipping date.  Please note no changes to delivery address or delivery date can be made on the date of shipping - the parcels are collected from our farm early in the morning and  the delivery address or delivery date cannot be changed once they are scanned by the Parcelforce driver and taken away from the farm by Parcelforce. 

Tracking your parcel

From the morning of the delivery date you can track the progress of your parcel on 

https://www.royalmail.com/track-your-item

Customer's responsibilities relating to delivery

Under the Consumer Rights Act 2015 it is the retailer's legal responsibility to get the goods to the customer and this is defined as getting them to the delivery address, but it is the customer's responsibility to facilitate the receipt of the goods they have purchased.

Please note: The legal risk for the goods passes to the customer when the courier attempts delivery FOR THE FIRST TIME. This means that if we or the courier arrive with the goods at delivery address but for whatever reason delivery is not possible the risk for the loss of the goods then passes to the customer. The customer is legally responsible for ensuring that delivery of the goods by the courier at the delivery address is possible. This includes among other things. 

1 Providing the correct shipping address information: 
Please check the shipping address information you have provided very carefully - check especially that you have provided the correct delivery postcode, the correct street address, a house number and/or an apartment number, a phone number for the shipping address, and any other information the courier will need to make the delivery e.g. gate keycodes or any special instructions relating to the delivery address e.g. 'please leave at apartment reception' or e.g.  'flat located at back of property'. Please note we  will send the parcel using the shipping address information you have provided and Pheasants Hill Farm Ltd is not liable, and will not issue a refund, if a delivery is delayed or not made at all because the courier could not find the property because insufficient delivery address information was provided by the customer. 

2 Providing GPS coordinates for a remote rural location, or any location on an unmarked road or lane. You can get the GPS coordinates by opening Google Maps and clicking on the actual delivery building - the GPS coordinates will be displayed. Without these coordinates delivery cannot be made to remote locations. 

3 Ensuring it is physically possible for the courier driver's delivery van to access the delivery address. This includes, among other things, checking if there are road works or any other works which would prevent access to the delivery address by a delivery van. If a van cannot access the delivery address Pheasants Hill Farm Limited nor the courier will be not be liable for non delivery of the goods. 

4 Ensuring that you inform us at the time of placing the order of any specific parcel delivery arrangements at the delivery address, for example, if there is an automatic parcel delivery system at the building, please let us know where it is located and how it operates. If there are Door or Gate Pin Codes please let us know what they are. If there is a concierge or reception, please tell us where these are located.  All this information forms part of your address information, and is essential to ensure your order is delivered safely. Pheasants Hill Farm Limited and the courier will be not be liable for non delivery or damage due to delayed delivery of the goods if this essential information was not included when the order was placed. 

After you have ordered you can add further information which the courier may need to make the delivery possible. To do this please email us at info@pheasantshill.com We will be book the courier delivery service when we receive an order so please add any further information relating to your delivery immediately.  Please note - delivery address information cannot be changed once the delivery has been booked with the courier and has been collected by the courier on the morning of the shipment. 

Please note that we are not liable for loss due to theft, damage, non delivery or  delayed delivery of goods and we will not refund or replace goods in the following circumstances 

• Courier was unable to find the delivery address because customer did not provide sufficiently detailed address information, which should include house number, road name, postcode, county, mobile phone number for the recipient and in the case of a property located on an unmarked road, or off-road, the GPS coordinates:
• Courier was unable to physically access the delivery address by road in a van.
• Courier was unable to gain access to the property to leave the parcel in a safe place, because address security information was not provided by the customer e.g. Gate Pin Code, Door Pin Code, Details of Parcel acceptance arrangements at the delivery address.
• If the customer had contacted the courier directly themselves to rearrange the delivery date or time (e.g. through the Royal Mail App). 
• Neither Pheasants Hill Farm Ltd nor the Courier will accept liability for theft or any damage or loss of the goods e.g. if they are stolen, destroyed or damaged in any way once delivered (i.e. left at the delivery address in a safe place chosen by the courier driver or selected by the customer).