Parcelforce Courier Delivery

Minimum order for courier delivery

The minimum order value for courier delivery is £75. If the items in your basket at the checkout are below that amount, the courier delivery option will not display at the checkout. As soon as the value of the items in your basket go over £75 the courier delivery option will display and you will be able to book courier delivery.

Parcelforce Delivery Options

You will receive an email when you place your order, confirming what you have ordered. You’ll receive a second email from us when we dispatch your parcel. This will include tracking information.
Please ensure the shipping address information which you provide on your order is correct. Check especially that you have provided the correct delivery postcode, the correct street address, a house number and/or an apartment number, a phone number for the shipping address (i.e. the address the parcel is going to), and any other information the courier will need to make the delivery e.g. gate keycodes or any special instructions relating to the delivery address e.g. 'please leave at apartment reception' or e.g. 'flat located at back of property'. Please note we will send the parcel using the shipping address information you have provided and Pheasants Hill Farm Ltd is not liable, and will not issue a refund, if a delivery is delayed or not made at all because the courier could not find the property because insufficient delivery address information was provided by the customer. In particular, if you live in the countryside up a lane which is off a marked road, you will need to provide the GPS coordinates. You can get these by opening google maps and clicking on your house. Please add these as a note to your order, and then we can include these with the address information to help Parcelforce/Royal Mail driver to find the delivery address. If you need to add further information to your order please email us at info@pheasantshill.com or phone us on 02844617246. Please note - delivery address information cannot be changed once the delivery has been booked with the courier and has left our premises on the morning of the shipment.

Your order will be packed in a special insulated box with ice, and will be delivered within 24 to 48 hours from its collection from our farm. Your order will stay frozen for up to 55 hours, so will be fine if delivery happens on Day 2 after shipment. The Parcelforce/Royal Mail driver will leave the parcel at the delivery address if you are not at home when he/she arrives and you do not need to stay home to sign for it's receipt. You can download the New Royal Mail App to your smartphone and use it to set a safe place location to tell the Parcelforce driver where to leave your parcel if you’re not going to be in. The location can be any secure, weatherproof area of the property, that is safe and easily accessible for the Parcelforce driver. You can also use the Royal Mail App to tell the Parcelforce driver if you have any accessibility issues e.g. if you are hard of hearing or take longer than normal to get to the door. Please note: you have to manage the Royal Mail App yourself. We have no way of selecting a safe place for the parcels, when we make the courier booking.

Pheasants Hill Farm Ltd is not liable for non-delivery or damage due to delayed delivery if you contact the courier directly yourself to rearrange the delivery date or time.

Please unpack your order immediately it is delivered and store the items in your fridge or freezer as appropriate.

How is my order kept cold?

On the cart (basket) page of the checkout, you can opt to upgrade to ship your order in a polystyrene shipping box with wool liners and ice. We strongly recommend shipping in this polystyrene box if your order contains quick frozen/frozen meat. We have tested this box and it will keep meat 100% frozen for at least 50 hours. This is very helpful when the courier delivers your order on the 2nd day after shipment (which happens to about 5% of orders). If you ship your orders in this polystyrene box you can relax - the meat will stay frozen even if the box is in transit for an extra day.

If you do not opt to upgrade to the polystyrene shipping box we will ship your order in our standard parcel box which is a biodegradable corrugated cardboard box lined with plastic then lined with wool insulated sheets and packed with ice.

How is my order shipped?

We ship parcels by Parcelforce courier delivery service. Parcelforce do not deliver on Saturday or Sunday so we do not ship on Fridays.

How long will it take for my order for delivery to arrive?

You can select your preferred delivery date when you place your order.
We ship orders from Monday to Thursday.
Orders take 24 to 48 hours from collection at our farm to delivery to your address.
We will send your tracking number on the day we ship your order.
Your order can be tracked from 9am on the day after shipment (i.e. the day after it is collected from our farm).

Delivery address information

We cannot book a courier delivery service for customers without a complete delivery address - recipient's name, house number, road, UK postcode town, & parcel recipients email address. We also need any additional information that the courier will need to make the delivery (e.g. keypad code to get in the gate/building, information about the address if it is hard to find e.g. 'up the lane on left hand side marked by the red sign' and a working phone number for the RECIPIENT of the parcel (i.e. at the SHIPPING ADDRESS) (mobile preferred). This is essential as the courier will ring the mobile number of the recipient of the parcel if they can't find the address, or can't get in to the building e.g. if a gate keypad code is required or if they get to the delivery address but can't get an answer at the door.

Bank Holidays

Parcelforce do not deliver on Bank Holidays or Public Holidays.

Email confirmation of shipping date

After you place an order we will send you a confirmation of order email showing the goods you have ordered.

Changing your delivery date or delivery address

You can change your delivery address or shipping date by emailing us or phoning us up to a deadline of 5 pm on the DAY BEFORE your scheduled shipping date. Please note no changes to delivery address or delivery date can be made on the date of shipping - the parcels are collected from our farm early in the morning and the delivery address or delivery date cannot be changed once they are scanned by the Parcelforce driver and taken away from the farm by Parcelforce.